INFORMATION RIGHT OF WITHDRAWAL
If you are not completely satisfied with the goods received, you can return them to us within 14 days of receipt, provided they are in original resaleable condition.
Once returned you will be entitled to an exchange or refund, which will not include the cost of the original shipping and packaging. We are unable to refund or exchange items that appear to have been worn, washed or not in their original condition.
The security thread on the items to be returned must neither be cut nor broken. The right of withdrawal will be properly exercised or the request for replacement of the purchased items can only be accepted if the Terms and Guidelines for Returns stated below are met.
Important notes on this service:
The CUSTOMER may exercise the right of withdrawal through a communication made to RAPHAEL at email@example.com.
Make sure that your return is well packaged and meets all the conditions indicated at the bottom of this page.
Attach the order reference with your goods and send it back to the following address:
Via Principe Amedeo, 41
70121 - Bari (BA)
Terms and guidelines for returns:
- All returned items must be unworn, unwashed, complete with original labels and/or packaging;
-The safety wire on the items being resisted must be neither cut nor broken. Returned items, which are found to be without such safety wire, will not be accepted and will be sent back to the customer with the customer being charged for the shipping costs.
- We are not responsible for the return shipping costs of the items.
- All items must be in original condition and resaleable.
- Please make sure that all returned items are well packed so that they are not damaged in the post.
- If you return footwear, please make sure the box is protected with an outer packaging layer. The box is an integral part of the product, therefore any damage may result in the return being refused.
- Please ensure that all return packages are sent with an insured and traceable service.
- We cannot accept liability for items damaged or lost during return transport.
- If an item is returned from outside Italy, please clearly mark the package 'RETURNED GOODS' to avoid any customs charges.
- RAPHAEL is NOT responsible for any return customs fees incurred.
- Please refer to our Terms and Conditions for further information on returns.